PostNL API service status

Resolved

Operational

Started about 2 years agoJuly 25, 2024Lasted about 7 hoursJuly 25, 20248:29 AM3:45 PMUTC

Affected

Send & Track

Labelling

Barcode

Confirming

Shippingstatus

Updates

Resolved
July 25, 2024 at 3:45 PMUTC
Resolved
July 25, 2024 at 3:45 PMUTC
The issue was resolved at 12:00PM
Track and trace data which couldn't be send during the issue was send after the server became available again.
Shipments from the pre-announcements that couldn't be delivered to our server during the downtime, will be processed manually at our sorting centers and will be delivered to the recipients.
Monitoring
July 25, 2024 at 11:27 AMUTC
Monitoring
July 25, 2024 at 11:27 AMUTC
Service Availability Update
sFTP Servers Online
We are pleased to inform you that our sFTP servers are back online as of 12:00 PM. The downtime occurred between 10:30 AM and 12:00 PM, during which we were unable to receive files on our server.
Action Required:
If possible, please re-upload any pre-announcement files that were intended to be shared during the downtime period.
Thank you for your understanding and cooperation.
Identified
July 25, 2024 at 10:05 AMUTC
Identified
July 25, 2024 at 10:05 AMUTC
Incident is still being investigated. Next update in 30 minutes.
Investigating
July 25, 2024 at 8:29 AMUTC
Investigating
July 25, 2024 at 8:29 AMUTC
Status: unresolved
Affected functionality: sFTP servers for pre-announcements and status updates.
Description/impact: It is not possible to pre-announce shipments and receive status notifications through our sFTP services. API's are still working.
Workaround available: No
Resolution time: to be determined
Next update: 30 minutes

PostNL - sFTP servers down – Incident details